Returns & Refunds Policy (UK)
30-Day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, please contact us at suporteforcauto@gmail.com. Returns must be sent to the following address:
[suporteforcauto@gmail.com]
If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items returned to us without prior return approval will not be accepted.
If you have any questions about returns, please contact us at suporteforcauto@gmail.com.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as:
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Perishable goods (food, flowers, or plants)
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Custom products (special orders or personalised items)
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Personal care goods (beauty products)
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Hazardous materials, flammable liquids, or gases
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.
EU & UK 14-Day Cooling-Off Period
Regardless of the above, if goods are being shipped within the European Union or the United Kingdom, you have the right to cancel or return your order within 14 days, for any reason and without justification.
As mentioned, the item must be in the same condition as when you received it: unworn, unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know whether the refund was approved or not. If approved, you’ll be automatically refunded to your original payment method within up to 10 working days.
Please remember that it may take some time for your bank or credit card provider to process and post the refund.
If more than 15 working days have passed since your return was approved, please contact us at suporteforcauto@gmail.com.
